Dear Mr. Menta,
I am writing this on behalf of all students living in your accommodation at 12 New Road.
As you know, that we have not had hot water and heating system for two months. We appreciate what you had send workmen to rectify the situation but they have been unsuccessful after too many attempts to solve that problem.
Up to now, they are focus on to repair the hot water boiler and heating system. However, these items are liquid cold. Therefore, we are thinking that these two things needs to be replaced now, rather than repairs because they will not work, or may be work for a limited time.
