Letter

Band 5+: Last week, you lost your luggage while traveling on holiday. Luckily, you have travel insurance. Write a letter to the manager of your insurance company. In your letter: Describe the characteristics of what you lost Explain how you lost it Tell the insurance company what you need from them Write at least 150 words. You do NOT need to write any addresses. Begin your letter as follows: Dear Sir or Madam,

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Dear Sir,

I am writing this letter to inform you regarding my lost luggage last week. Last week I traveled England to New Zealand which was on July 17th.On that day I carried my luggage until to the airport. Unfortunately, After I departured I couldn’t found it.

The appearance of the bag from the outside it was full of black colour and with a yellow color keytag. I kept my office documents inside of that luggage, also my wallet, one pouch and some of my clothes kept inside of it. At this point, I couldn’t go to the office because those documents are really important to me.

I really appreciate if you could find it within this week. I am in a difficult situation beacuse of this matter. Please find my luggage and informe me to as soon as possible.

I look forward to hearing from you.

Thank you,

Yours faithfully,

Tharindi

Word Count: 152

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

luggage: 4

Try using synonyms for the above words

Task Response

The letter addresses all three bullet points required by the task. However, the response is somewhat underdeveloped in certain areas. While you described the bag and how it was lost, the explanation of 'how' it was lost is quite vague (simply stating it was gone after departure), and the request to the insurance company is slightly misaligned with the context. Since you are writing to an insurance company, you should typically be asking for financial compensation or a claim process rather than asking them to physically find the bag, which is usually the airline's responsibility. To improve, ensure that your requests are logically consistent with the recipient's role and expand on the details of the incident to provide a more comprehensive account.

Coherence & Cohesion

The letter follows a logical progression by addressing the three bullet points in order. However, the transitions between sentences are somewhat abrupt, and the paragraphing could be more effectively used to separate the description of the loss from the request for action. To improve, use more cohesive devices (e.g., 'Furthermore,' 'Consequently,' or 'Regarding the contents...') to link your ideas more smoothly.

Lexical Resource

The vocabulary used is basic and functional, which allows the reader to understand the message, but it lacks the range and sophistication required for higher scores. There are several instances of awkward phrasing, such as 'full of black colour' instead of 'entirely black' or 'black in color.' Try to use more precise adjectives and collocations to describe objects and situations.

Grammatical Range & Accuracy

There are frequent grammatical errors throughout the text, particularly with verb tenses (e.g., 'I couldn't found it' instead of 'I couldn't find it' and 'After I departured' instead of 'After I departed') and preposition usage (e.g., 'traveled England' instead of 'traveled to England'). These errors occasionally force the reader to pause to interpret the meaning. Focus on mastering past tense forms and the correct use of prepositions to improve accuracy.

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