The given bar chart illustrates the satisfaction with the job the nation’s main airlines are doing, while the table chart shows customer satisfaction with specific aspects of the flying eperience were over three years.
Overall, it is clear that in the bar chart that there are the percentage of satisfaction and disatisfaction with the nation’s majoir airlines work, and the significant was in 2007 with satisfied most. On the other hand, the table chart that the total of percentage in 2007 had the far higher pecent than other two.
The percentage of the pessenger who satisfied with the work of the nation’s airlines service in 2007 was the highest with 72%. Beside this was also the smallest with 24% of dissatified of that. From 1999 to 2000, the propotion of satified was increase 4% (from 65% to 69%) while the amout of customer who disatified was drop from 32% in 1999 to 29% in 2000.
Form the table chart it can be seen that the pecentage of satifaction with flying experience in 1999 was the lowest point by 88%, 87%, 45%,75 % without comfort of seats, but that was raised in 2000 with higher pecentage of pleasure. However, in 2007 the total of all reached the highest point with the percentage of courtesy of flight attendants, courtesy of check-in, price of tickets, schedules and comfort of seasts (about 92%, 88%,65%, 79% and 47%)