Band 5+: The chart and table below show customer satisfaction levels in the US with airlines and aspects of air travel in 1999, 2000 and 2007. Summarise the information by selecting and reporting the main features, and make comparisons where relevant.

The bar chart and table graph give information about customers’ fulfillment levels in the U.S.A with airlines and featuring of flights during three years.

Overall, it is clear that the satisfaction of nations in the airline job was the most popular. And this satisfaction was decreased over this period.

To begin with, the fulfillment of airline nations in the U.S.A rose to 65 percent at the beginning and it grew from 69 percent in 2000 to 72 percent at the end of period, whereas dissatisfied customers were 32 percent in 1999 and this trend declined from 29 percent in 2000 to 24 percent in 2007.

Moreover, the highest improvement of satisfaction related to the price of tickets was 45 percent in 1999 and it grew significantly 65 percent in 2007. Customers’ fulfillment in courtesy of flight experienced a slight decrease, 88 percent in 1999, and 92 percent in 2007.

Whereas the satisfaction in courtesy of check in gate agents changed fractionally and just below a quarter of customers in comfort seats in 2007. The schedule of flight was exactly three quarter st the beginning and it grew slightly by 79 percent in 2000 and then leveled off.