The bar charts depict the performance of bus companies in terms of arriving on actual or targeted time and the annoyance from customers about service.
Overall, targeted time declined over the year as compared to actual time, which slightly inclined from its aim. However, passenger complaints displayed fluctuation with an increment.
During 1999, about 86% of buses arrived on time; it was a bit higher than its goal of 80%. In the subsequent year, the objective was assumed at 45% but remained at 30%. Moreover, there was a constant assumption in the results, which enhanced by 6% in punctuality. During the last year, real on-time arrival remained at 75% of the target of 35%.
Furthermore, objections from customers in 1999 were at 60, which increased by 30 in the following year and displayed a fluctuation of 20 complaints in 2001, that again exceeded with 25 complaints each for the next two years and ended at 130 in 2003.