Band 6+: The charts below show the performance of a bus company in terms of punctuality, both actual and target (what actually happened compared to what the company was trying to achieve), and the number of complaints and passengers.

The charts below illustrate the proportion of actual and target services in terms of punctuality, , and the amount of complaints over a period from 1999 to 2003.

It is clear that the target services punctuality decreased years by years, while the actual rate fluctuated generally exceeded the target rate.The another noticeable point is that there was an upward trend in the numbers of complaints about passenger’s journeys over a five-year period with slightly fluctuation.

Specifically, starting with the first chart, the target rate had its highest percentage both in 1999 and 2000, reaching to peak at 86%. Then, a decrease happened in the subsequent three years, dropping to around 84.5%.In addition, the proportion of actual rate accounted for the highest in 1999 at 85%, before experiencing a plummet to 82% in 2000. Then it increased to return to original figure at roughly 84%.

Meanwhile, the year 1999 saw 70 numbers of complaints. Later on, the figure of complaints jumped to nearly 100 in the next year before experiencing a slight decrease in 2001. Then there was a steady increase in the following years,rising to 120 in 2003.