The bar graph depicts the proportion of a services by bus arriving on time, what was the company’s target and at result when the arrived.Moreover, how many complaints by thousands of passenger, between 1998 to 2003.
Overall it is evident from the graph that, unlike 2003, bus could not reached at time according to target, over the years. also numbers of complaint raised by years.
To embark with services, in initial year, target by company was 86%, although it reach 1% less. A significant different had been seen by 2002, at there was a goal at a similar proportion of last year (86%). However, it arrived at 4% less than target. Followed by following two years were almost similar to their target and actual at 0.2% and 1% difference, Respectively. 2003 was a reverse, bus reach earlier than it expect, accounting for 0.2% diffrence.
In terms of complaints, in 1999 complaints by thousand of passenger were noted. In the following year number of complaints had been inclined at 100. Whereas, In 2001 journey, please passenger where complaint than previous journey’s complaint. Passenger’s journey in 2002 and 2003, were experienced 110 and 120 complaints,respectively. Which was the highest in given period of time.