The first bar chart compares the punctuality rate of a bus company over a period of five years. The second bar chart illustrates the complaints this company received during the same period.
Overall, the target rate of punctuality saw a steady decline for the period shown, while the actual punctuality rate bobbled from 1999 to 2001. The company received between 60 to 120 complaints out of one thousand passenger journeys for each year, and it reached its peak at 2003.
In 1999, the actucal punctuality rate of this bus company was at its climax, at 85%. In the next year, it dropped dramatically to 82%. Then it increased back to around 84% and remained at the same level in 2002. In 2003, it rose to approximately 85%. The target figures for this matter for the 5 years were quite stable, it started at 86% in 1999 and remained at this level for the following year, then decreased by 1% to 85% in 2001 and remained the same in 2002, in the end, it dropped to 84.5% in 2003.
The complaint figure was around 65 per 1000 journeys, however, this company saw a stable increase in the complaint number, with the exception of 2001, which decreased from 100(year 2000) to 85( year2001). 2003 saw the highest complaint rate in this company, while 1999 saw the lowest complaint rate.