The given pie charts illustrates how customers rated the Parkway Hotel’s services: excellent, good, satisfactory, poor, and very poor in 2005 and 2010.
Overall, while the proportion of excellent and satisfactory ratings witnessed an upward trend, the opposite was true for that of good, poor, and very poor. Additionally, the highest figure was recorded in the share of satisfactory comments in 2005, but it was overtaken by good assessments in 2010.
Focusing on positive responses, a mere 5% of visitors rated the hotel’s customer service as excellent in 2005, a percentage that saw a substantial surge to 28% in 2010. Additionally, the proportion of guests rating the service as good tripled, rising from 14% in 2005 to almost 42% in 2010.
Turning to negative feedback, there was a notable decline in dissatisfaction. The percentage of guests labeling the hotel’s customer service as poor reduced from 21% in 2005 to a mere 12% in 2010. Similarly, those considering the service as very poor dropped from 15% to just 4% over the five-year period. Notably, the decrease in ‘satisfactory’ ratings in 2010 indicates a shift towards more positive responses.