The pie chart illustrates the results of survey that asked guests to the Parkway Hotel about hotel’s customer service which they rated. The feedback was given by 100 visitors about hotel qualities. The research was compare to with the same questionnaire in 2005 and 2010.
Overall, it is clear that chart shows the majority of people who rated the services were satisfactory in 2005. However, the result changed from satisfactory to good and excellent services after five years.
In more detail, it can be seen that in 2005, just under half of the proportion of individuals gave the rating satisfactory which accounted for 45%.Conversely, poor and very poor customer service stood at 21 and 15%, respectively and then excellent servise made up just 4% for staying the hotel’s customer service.
Looking at the next diagram,it is showed that good service increased significantly with 39% in 2010. Similarly, excellent service made up just over one of quarter which was 28% felling satisfaction. In contrast, survey highlighted poor and very poor service that from negative view to good view of change. By contrast, satisfactory accounted for 17% for customer service.