Band 5+: The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010.

The pie charts illustrate visitors’ responses to a survey abt customer service at the parkway hotel in 2005 and in 2010.

Overall, there was a significant decline in the proportion of hotel’s guests rating customer service as satisfactory, poor, and very poor, while an opposite trend can be seen in the figures for those who describe the hotel’s service as good or excellent. In addition, the majority of customers gave a satisfactory in 2005, but in 2010, the majority felt that hotel’s service was good

The percentage of hotel’s visitors rating its customer service as good started at 14% in 2005, after which it experienced a rise to two fifth percent in 2010. Furthermore, the figure for hotel’s service which was excellent was at 5% in 2005, followed by an increase to nearly 30%. Moreover, 45% satisfactory responses, with a subsequent decrease to approximately one fifth.

The proportion of guests who considered the hotel’s customer service to be poor almost halved, ending at 12%. A similar change can be seen in the quantity of very poor hotel service’s feedback which was 15% at the beginning period and went down to 4% in 2010.