Band 5+: The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010.

The pie charts compare the comments of visitors about the customer service at the Parkway Hotel in 2005 and 2010.

Overall. It is evident that there was a significant upward trend in the proportion of visitors who rated customer service as excellent and good between 2005 and 2010 while the figure for customer service as satisfactory ,poor and very poor had seen a considerable decrease.A obvious majority showed the hotel’s service as good or excellent in 2010.

Looking at the positive responses first, in 2005, only 5% of the hotel’s guests rated its customer service as excellent, but the figure surged to 28% in 20010.Meanwhile, just 14% guest described the hotel’s customer service as good, after being nearly three times as higher as and becoming the highest percentage in 2010.In contrast, customer satisfactory ranked first at 15% in 2005, after a exponential plunge, it decreased to 17% was recorded.

Heading to negative feedback, the percentage of guests who considered the hotel’s customer service to be poor stood at 21% in 2005, but later this figure dropped to 12% in 2010.Similarly, the proportion of people who thought customer service was very poor stabilize at 15% , after which was approximate three times as lower as in 2010.