Band 6+: The charts below show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel's customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010. Write a short report for a university lecturer describing the information shown below. Write at least 150 words.

The pie graph depicts how the travelers report to the hotel’s customer service in the Parkway Hotel. The same question form was given to 100 visitors in the years 2005 and 2010.

Overall, it can be seen that while in 2005 satisfaction was the highest service, the percentage of good customer services was witnessed to reach a peak in 2010.

Regarding the rate of excellent customer service, that visitors were reported on the form in 2010 to be approximately nearly a fifth higher than in 2005. Furthermore, under two-fifths were recorded in the level of good client services in 2010, which reached a peak in various types of customer services in 2010. The proportion of good services for clients in 2005 was a quarter lower than in 2010.

In terms of the percentage of satisfactory buyer service in the Parkway Hotel, it made up more than two-fifths in 2005, which was the highest service in 2005, followed by nearly a fifth of satisfactory services for customers. In addition, poor services in 2010, the percentage of the customer was double that in 2005. Subsequently, there was a noticeable drop from 15% to 4% in the figure for very poverty clients of services in 2010.