The provided chart illustrates the results of research conducted by the university library to gather opinions on its services from both full-time and part-time scholars in 2010.
Overall, it is clear that satisfaction with the opening hours is the highest for both full-time and part-time groups. In contrast, while IT services received the highest satisfaction rate among full-time scholars, they had the lowest satisfaction rate among part-time scholars.
To begin with, satisfaction with opening hours was substantial among both groups, with 67% of full-time scholars and 72% of part-time scholars expressing satisfaction. Meanwhile, approximately 32% of full-time scholars and 25% of part-time scholars reported feeling neutral, with only 1% and 3% respectively indicating dissatisfaction.
In terms of IT support, the responses were more polarized. Among full-time scholars, 55% were satisfied, 32% were neutral, and 13% were dissatisfied. On the contrary, only 20% of part-time scholars expressed satisfaction with IT services, while 35% felt neutral, and a significant 45% reported dissatisfaction.