Band 6+: The charts show the results of a questionnaire that asked visitors to the Parkway Hotel how they rated the hotel’s customer service. The same questionnaire was given to 100 guests in the years 2005 and 2010. Summaries the information by selecting and reporting the main features, and make comparisons where revelant.

The pie charts illustrate how visitors responded to customer service at Parkway Hotel in 2005 and 2010.

Overall, there was a significant decrease in the proportion of hotel guests rating customer service as satisfactory, poor, and very poor, while an opposite trend can be seen in the figure for those describing the hotel’s service as good and excellent. Additionally, the majority of customers gave “satisfactory” in 2005, but in 2010, they felt the service was just good. It can also be seen that more and more positive feedback was given in 2010 which proved that there was an improvement in the hotel’s service.

The percentage of visitors who rated the hotel’s service as good started at 5% in 2005, after which it increased dramatically to 287 in 2010. Similarly, only 14% of the hotel’s guests responded that the service was good at the beginning, with a subsequent considerable growth to 39% in the next five years. As a result, the figure for people giving a “satisfactory” declined significantly from 45% to 17% throughout the period.

The percentage of guests who rated the hotel’s service as poor dropped by almost half over five years, from 21% to 12%. Similarly, the number of guests who rated the service as very poor decreased significantly, from 15% to only 4% during the same period.