The given pie charts illustrate the outcomes of a survey on people who came to the Parkway Hotel the way they responded to the questionnaire. A similar survey was distributed to 100 visitors in both 2005 and 2010.
Overall, there has been a considerable growth in the rates of both excellent and good customer service responses. In the meantime, other responses showcased an incredible drop in the second year of the survey.
In 2005, satisfactory-rated responses were the highest (45%) in 2005, followed by good-rated responses were 14%. By contrast, poorly rated ones (21%), and very poorly rated answers were 15%. In the meantime, the least rated responses were the excellent-rated ones (5%).
In the year 2010, the peak ratio in the surveys was good-rated responses (39%), followed by excellent-rated ones (28%), that two types of responses were the lowest in 2005. In the meantime, there was a substantial decrease in the satisfactory, poor and very poor-rated responses, 17%, 12% and 4% respectively.