Pie Chart

Band 7+: The chats show the customer service from 2005 to 2010

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The image presents two pie charts with customer service ratings for Parkway Hotel in 2005 and 2010 based on a questionnaire given to 100 guests; ratings categorized as Excellent, Good, Satisfactory, Poor, and Very poor; in 2005, Excellent 15%, Good 45%, Satisfactory 21%, Poor 14%, Very poor 5%; in 2010, Excellent 28%, Good 39%, Satisfactory 17%, Poor 12%, Very poor 4%.

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The pie charts below show the results of how 100 people rated the hotel’s customer service between 2005 and 2010.

Overall, it is noticeable that the share of positive ratings increased significantly, with the percentage of satisfactory raitings falling by more than a half from the beginning of the given period.

In the first pie chart it is shown that the total amount of the highly negative and positive ratings was relatively equal to the share of neutral ratings. However in 2010 the proportion of mediocre marks declined from 45% to 17%. Meanwhile, poor and very poor ratings dropped by 20% in total, with very poor reviews ending up accounting for only 5%.

The percentage of excellent raitings was 5 which was the lowest figure in the first picture. Then in 2010 it considerably rose to almost 30%, as well as good ratings increasing by 25% by the end of the time frame.

Word Count: 153

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Overall Band Score

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Vocabulary Complexity:
B2 - Upper Intermediate
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Grammar Mistakes: N/A

Vocabulary Repetition:

ratings: 5

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Task Response

The report covers the main trends and changes in customer service ratings between 2005 and 2010. However, there are some inaccuracies in the data reported (e.g., 'mediocre marks declined from 45% to 17%' and 'poor and very poor ratings dropped by 20% in total'). To improve, ensure that all data cited is accurate and that calculations are correct. Also, the final paragraph contains some repetition; try to vary your language and focus on different aspects of the data to avoid this.

Coherence & Cohesion

The report is generally well-organized with a clear overview and supporting details. However, the transition between paragraphs could be smoother to enhance the flow of information. Consider using more varied cohesive devices to connect ideas and improve the overall coherence.

Lexical Resource

The report demonstrates a good range of vocabulary, but there are instances where more precise word choices could enhance the description. For example, consider alternative ways to describe the changes in ratings to avoid repetition. Explore synonyms and more specific terms to convey the nuances in the data.

Grammatical Range & Accuracy

The report exhibits a mix of simple and complex sentence structures. There are some grammatical errors and phrasing issues that affect clarity. Focus on improving accuracy in subject-verb agreement, article usage, and sentence construction. Review and correct the identified errors to enhance the overall grammatical accuracy.

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Band 7+: The chats show the customer service from 2005 to 2010

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Answers On The Same Topic:

The chats show the customer service from 2005 to 2010

The chats show the customer service from 2005 to 2010

The chats show the customer service from 2005 to 2010

The chats show the customer service from 2005 to 2010

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The charts below show the proportions of consumer expenditure by sector.

The charts below show the proportions of consumer expenditure by sector.

The charts below show the proportions of consumer expenditure by sector.

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The pie charts below show the percentage distribution of online sales across different product categories in a retail showroom in Kathmandu in 2015 and 2020. Summarise the information by selecting and reporting the main features, and make comparisons where relevant.

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