Pie Chart

Band 7+: The chats show the customer service from 2005 to 2010

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The image presents two pie charts with customer service ratings for Parkway Hotel in 2005 and 2010 based on a questionnaire given to 100 guests; ratings categorized as Excellent, Good, Satisfactory, Poor, and Very poor; in 2005, Excellent 15%, Good 45%, Satisfactory 21%, Poor 14%, Very poor 5%; in 2010, Excellent 28%, Good 39%, Satisfactory 17%, Poor 12%, Very poor 4%.

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This pie chart illustrates how people rate the customer service between the 5 year period. Ratings were classified into 5 different classes: excellent, satisfactory, good, poor, and very poor.

In a glance, there was a considerable growth in the rates of both good and excellent customer service responses. In the meantime, other responses show a drastic drop in the second year of the survey.

In 2005, satisfactory-rated responses were the highest by 45%, followed by good-rated responses which was 14%. Contrastingly, poor-rated responses were the second highest in 2005 (21%), and very poorly rated answers were 15%. In the meantime, the least rated responses were the excellent ones (5%).

In the second year of the survey, the peak ratio was good-rated responses which were 39% of overall results, followed by excellent-rated (28%). In addition, owing to changes, satisfactory, poor, and very poor rates fell drastically to 17%, 12%, and 4% respectively.

Word Count: 151

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Overall Band Score

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Vocabulary Complexity:
B2 - Upper Intermediate
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Grammar Mistakes: N/A

Vocabulary Repetition:

responses: 7

excellent: 3

second: 3

Try using synonyms for the above words

Task Response

The report adequately addresses the task by summarizing the information presented in the pie charts. The overview is acceptable, and the main features are identified. However, there are some inaccuracies in the data reported (e.g., 'satisfactory-rated responses were the highest by 45%' should be 'Good-rated responses were the highest by 45%'). To improve, ensure data accuracy and consider a more structured comparison between the two years, highlighting specific changes and trends more clearly.

Coherence & Cohesion

The report is generally well-organized, with a clear introduction and body paragraphs. However, the flow could be improved by using more varied cohesive devices and transitional phrases to connect ideas between sentences and paragraphs. For example, instead of just saying 'In the meantime,' consider using phrases like 'Conversely' or 'In contrast' to highlight differences. Also, ensure that each paragraph has a clear focus and that all sentences within the paragraph support that focus.

Lexical Resource

The report demonstrates a good range of vocabulary related to describing data and trends. However, there's room for improvement in using more precise and sophisticated language. For example, instead of 'considerable growth,' you could use 'significant increase' or 'marked improvement.' Also, try to vary your vocabulary to avoid repetition of words like 'rates' and 'responses.'

Grammatical Range & Accuracy

The report demonstrates a good command of grammar, with mostly accurate sentence structures and punctuation. However, there are a few errors that need to be addressed. Pay attention to subject-verb agreement, correct tense usage, and proper use of articles. Review your work carefully to identify and correct these errors. Also, try to incorporate a wider range of sentence structures to enhance the complexity and sophistication of your writing.

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