Nowadays, the customer service is one of the most significant parts in our capitalistic world. I have found two pie charts containing relevant data on topic of the Parkway Hotel’s customer service in the years 2005 and 2010. In this essay I will analyse them and present my conclusions.
According to the opinion polls the Hotel’s customer service was mostly satisfactory (45%). The following categories “poor” (21%) and “good” (15%) are less spreaded. An “excellent” option appears to be the least popular choice, to be exact, at 5 percent.
Comparing to the results of questionnare of 2010, the category “good” surprisingly becomes the most widespread at 39%. Other positive feedbacks as “excellent” at 28% and “satisfactory” (17%) are quite opposite to 2005. The poorance of customer service remarkably decreased as the options “poor” (12%) and “very poor” (4%) appeared at their exact minimum.
To summarize, the customer service of the Parkway hotel positively changed over 5 years. Low-quality service is 2005 opposes high-quality one in 2010.