The diagram and table below provide information about customer satisfaction in the US with airlines and aspects of their flights during the period 1999-2007.
Overall, the rates of satisfaction were more than dissatisfaction in all three years. The percent of people who were satisfied with specific aspects of the flying experience increased from 1999 to 2007 except for comfort of seats.
The chart shows that the percentage of satisfied customers rose from 65% in 1999 to 69% in 2000 and increased to 72% in 2007. On the other hand, the figures of dissatisfied customers slightly decreased from 32% to 24%.
Between 1999 and 2007, there was a noticeable service in courtesy of flight attendants, around 88-92 percent. The second was experienced by courtesy of gate agents, an increase of 1 percent 8 years later. However, there was a gradual rise in satisfaction of ticket prices and schedules, a rise by 20 percent and 4 percent respectively. Unfortunately, the latest category in 2007 only saw 47 percent.