The diagram illustrates the process of how online food delivery applications function, starting from the customer’s order to the delivery process and payment distribution.
The process begins with the customer accessing the food delivery application or portal. At this stage, they browse the available options, search for their preferred food items, and select the desired quantity. Once the food choices are finalized, the customer places the order, and the system processes payment. The customer completes the payment for their order at this point.
After payment, the finalized order list is sent to the online store owner and forwarded to the restaurant, which processes the order. The food is then prepared and handed over to either the merchant or third-party delivery services responsible for delivering it to the customer.
Upon receiving the delivery, the customer’s role in the process ends. Behind the scenes, the merchant or store owner calculates the total payment received from the customer minus any commission for the delivery platform.
Overall, the process is streamlined to ensure efficient food delivery by integrating customers, restaurants, and third-party delivery services while managing payments transparently.
