The report compares amount of negative feedbacks complaint department of a curtain airline got between January and June of the presented year.
Overall, it can be seen that the figures of dissatisfactions received by telephone and in person rose gradually over the whole period, whereas complaints delivered by email/fax technologies witnessed a steady plunge within the same period of time.
The general trend though for feedbacking personally was a sustainable growth without any plummets, starting at 475 complaints in January and subsequently reaching 1900 by the June. Although the number of negative comments telled by phone shows similar trend, there was a slight fluctuation with negligible drop to 800 feedbacks in February. Then with moderate increase this graph finished at 1600.
By contrast, the complaints gotten through email strated just below 800 and got down only by 100 units in the next 2 month, reaching 700 by March. Afterward, this sector experiensed a greater plummet, hitting the lowest point among all lines presented at 380 unsatisfactions in May, finishing with leveling off just until the end of the half of the year period.