The given pie charts illlustrate the results of a questionnaire that asked Parkway’s Hotel guests to rate the quality of customer survice.The survey was conducted to 100 visitors in 2005 and 2010 years.
As obsered,customers’ opinion in 2005 not as positive as it was in 2010,where satisfactory service ranks first.The proportion of favorauble viewpoint was minor than the other sections.Generally,service’s indicators substantially improved in 2010 and most of the quests had good review about the Parkway’s Hotel support.
In 2005 approximitely 50% of the visitors was satisfied by Hotel’s service,while fifths of them had much more positive views.The roughly remaining 30% was disapointed about the quality of care.A different pattern can be seen in 2010.There was a considerable enhancement in level of assistance.Two fifths of participants gave good feedback,nearly 30% of respondents left an excellent review.Those who were dissatisfied formed of almost 30% and completely frustrated slightly less than 5%.