The pie charts below shows the customer satisfaction of Parkway hotel which recieved from the same quesionaire who asked 100 customers in 2005 and 2010.
In the year of 2005, the most recorded of customer service is a satisfactory which contain of 45 percent of the chart which almost be half of the record. The rational of poor, very poor, and good are quite the same , combining with these 3 elements it would be 50 percent of the pie chart. Lastly, excellent customer service are extremely low with 5 percent.
In 2010, there is an increasing of good customer service which increased to 38 percent, the increasing is more than half comaping to the year 2005, coming up with the excellent services which increase around 5 times. Moreover, the customer satisfaction is much developing of satisfactory, poor, and very poor. They are lower than 40 percent of the overall results.