Band 7+: The table below shows how many people visited the Memphis Museum during the year before and the year after its refurbishment. The charts illustrate survey results on how visitors experienced their visit to the museum during those two periods. Summarise the information by selecting and reporting the main features, and make comparisons where relevant.

The table and pie charts illustrate the total number of visitors to the Memphis Museum during the year before and after refurbishment, along with visitor satisfaction survey results.

Overall, before refurbishment, the majority of visitors gave negative feedback, with relatively few positive responses. After the refurbishment, this trend reversed, as most visitors reported positive experiences, while only a small proportion expressed dissatisfaction or gave no response.

In the year before refurbishment, a total of 68,000 individuals visited the museum. According to the survey, 42.9% of visitors rated the museum as “bad”, whereas 30.8% considered it “good”. However, only 13.2% of respondents were very satisfied, while 8.8% rated it as “very bad” and 4.4% gave no response.

After the refurbishment, visitor numbers increased to 89,000. The proportion of visitors rating the museum as “good” rose significantly to 45.9%, exceeding the 30.6% who were very satisfied. In contrast, 12.2% described their experience as “bad”, while 5.1% rated it as “very bad” and 6.1% gave no response.