The table shows the percentages of students who gave positive ratings to five aspects of a university in China in 2000, 2005 and 2010. Overall, most aspects adhered to a rising trend, albeit to varying degrees, while the reverse was true for “The range of modules offered”. It is also clear that electronic resources experienced the most pronounced growth over the period, moreover, building and teaching facilities remained unchanged.
Focusing on “Technical quality” and “Print resources”, it is evident that satisfaction levels generally improved. Ratings for “Technical quality” rose from 63% in both 2000 and 2005 to 69% in 2010. “Print resources” were consistently highly rated, increasing from 87% to 95% in 2005 before declining slightly to 91% by the end of the period, respectively. It is also evident that electronic resources saw a dramatic rise, climbing from 45% to 70% and then to 89%.
Turning to the remaining categories, it is evident that the “Range of modules offered” showed gradual decline. The proportion of students giving positive feedback decreased consistently from 33% in 2000 to 30% in 2005 and further to 26% in 2010, respectively. By contrast, satisfaction with “Building and teaching facilities” remained unchanged at the same level throughout the period.