Dear Sir/Madam,
I am aware that the complaints are increasing lately. Thank you for your letter about asking my opinion. The reception is one of the most important section of a hotel. It is the first place that the guests are getting an impression according to hotel. If the service is fine and smooth here, guests will be more enjoyed the time they are spending here.
We are getting complaints on different matters such as delay on phone calls and the time of period between service and request. For example on a late night one the rooms is asking for an extra towel because he/she dropped it in the bathroom and it is not usable anymore. The problem is starting right here because of the lack of equipment and staff number. The person who stays at the reception is trying to reach the rooms services manually. Obviously it takes time.
We can hire 2 more people for each section to our hotel staff. And also some devices to have faster and useful communication such as walkie talkie. With this our hotel service time will increase and the complaints will decrease. I hope these solutions will help to get rid of the problems.
Have a nice day.
Yours sincerely,
Salih