Band 4+: There have been several complaints about the reception area where visitors to your company arrive. Your manager has asked you to suggest how the reception area could be improved. Write a letter to your manager. In your letter describe the complaints that have been made say why the reception area is important suggest how the reception area could be improved

Dear Sir,

I am writing this letter to give some suggestions for how our company’s reception could be improved, regarding a lot of complaints made by our visitors.

Like I said earlier, many people arriving in our society make many complaints. Think situation affects our renown. Some think that they wait a lot of time before receiving. Other people believe that favoritism is doing at this level. In fact, the support that when they arrive, the secretary receives people she knows rather than follow the oder. Moreover, they spend many time without entertainment.

The reception is a mirror of any company. Actually it give the first impression to the visitor. If the new arrivant is not satisfied it this level, it is becoming very difficult to remove this idea in their mind. This local should give the well-being to someone arrive there.

I suggest to provide a television and WiFi in this area to help visitors to spend a good moment. Besides, training personnel of this section to how receiving visitors.

Thank you for your attention for this important matter.

Yours sincerely,

Marcelle