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Letter

Band 6+: There have been several complaints about the reception area where visitors to your company arrive. Your manager has asked you to suggest how the reception area could be improved. Write a letter to your manager. In your letter describe the complaints that have been made say why the reception area is important suggest how the reception area could be improved

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Note: Both the topic and the answer were created by one of our users.

Dear Mr. Ahmed,

I hope this letter finds you well. I am writing in reply to your letter asking for a solution for constant complains about the reception area. I have a suggestion that could be practical to implement immediately.

First, I have realized that the most complaint visitors make about this area is that there are no facilities to amuse them during their waiting period. They frequently have to wait for more than 2 hours which makes them really upset.

Second, a great amount of attention should be paid to this area as it is the company’s connection to clients. So, we should make sure they fell enjoyed and entertained.

Finally, if we install Wi-Fi and an LCD TV, that will prevent any unpleasant feelings they might get. Moreover, we may consider put some magazine and books for them to read.

I hope this will be of help.

Sincerely,

Mohamed Anwar.

Word Count: 152

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Overall Band Score

6.5

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

The letter adequately addresses the task by describing complaints, highlighting the importance of the reception area, and suggesting improvements. However, it could be more detailed in its description of the complaints and the reasons why the reception area is important.

Coherence & Cohesion

The letter is generally well-organized, but there are some minor issues with sentence structure and flow that affect the overall coherence. The ideas are presented in a logical order, but the transitions between paragraphs could be smoother.

Lexical Resource

The letter demonstrates a good range of vocabulary, but there are a few instances where more precise or sophisticated language could be used. The use of vocabulary is generally accurate and appropriate.

Grammatical Range & Accuracy

The letter contains a few grammatical errors that affect the overall clarity and fluency. There are some issues with subject-verb agreement and the use of articles. However, the letter demonstrates a good understanding of grammatical structures.

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Band 4+

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Band 9

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Band 4+

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Band 5+

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Band 5+

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