The table illustrates visitor number to Ashdown Museum before and after refurbishment, while the pie charts depict survey results of visitor during the same years.
Overall, it is observed that visitor numbers increased markedly across the period, by almost a quarter, while visitor satisfaction in general showed a more significant rise, by approximately doubling in the year after refurbishment.
Looking at the details for total visitor numbers pre and post-refurbishment, we can see that the number of visitors to the museum rose from 74,000 to 92,000.
As for the surveys results, those who rated their experience as “dissatisfied” and “very dissatisfied” made up the largest proportion of respondents before refurbishment totaling of 50% (40% dissatisfied + 10% very dissatisfied) t. However, this figure fell quite dramatically to only 20% (15% dissatisfied + 5% very dissatisfied) the year after. This turnaround in response is mirrored by the considerable number of those responded with “satisfied” and “very satisfied” with their visit. Both groups stood at 30% and 15% respectively in the year before refurbishment. Afterwards, “satisfied” showed at 40%, and “very satisfied” at 35%. Interestingly, those who gave “no response” remained unchanged at 5% in both years. Ya da those who did not respond remained unchanged.