The table gives information about how many guests visit the Ashdown Museum within the previous and following year of its renovation while the pie charts compare the visiors’ satisfaction level results done in a survey in the same period.
Overall, it is notable that the proportion of people who are not pleased was dramatically high prior to the refurbishment. However, the total visitors as well as their satisfaction to the destination witnessed an incredible increase according to the statistics.
In detail, there was a considerable rise from 74,000 in the year before improvement to more than 90,000 museum visitors through the time after the refurbishment. Similarly, the percentage of people who felt very satisfied grew significantly from 15% to 35% following the showplace’s repairment.Moreover, the category for satisfaction accounted for the most among the whole feedback, 10% higher than that of its rate 30% before.
Along with above positive change, the rate of dissatisfied customers has dropped sharply by a quarter, only reached 15% after the museum was restored. Another notable thing is a two-fold decrease from 10% to 5% in the extreme dissatisfied group. Finally, respondents with no reply still unchanged at 5% despite the Ashdown development.