Band 4+: Write a letter to the airline. In your letter • explain why you believe the airline was at fault • describe the impact this had on your journey • say what you want the airline to do Write at least 150 words. You do NOT need to write any addresses. Begin your letter as follows: Dear Sir or Madam,

Dear sir or madam,

I am witing this letter regarding a flight I missed last week from your airline because of you staff ‘s mistake. I believe that there neglience should be addressed appropriately.

I did my biarding one hour before

the flight, but the staff announced

that there is 30 minutes delay in flight and staff also ensure me that they will inform me regarding the fliged takeoff. I was sitting in lounge number 2. unfoutunately,I saw the flight get there takeoff on time and when I questioned the staff then they start shouting on me and threatened me to called the police .

I have my urgent meeting with clients in Dubai but because of staff errors I mised my meeting and need to reschedule it. However, I also had to buy a different ticket toDubai on double prices at same time.

I want refund for the ticket. Moreover, I also recommend that staff should provide accurate information to customers and they also need a proper training regarding accepting there own miatakes.

Your faithfully,

Khushpreet Kaur