Dear Sir or Madam,
I hope this letter finds you in good health. I am writing to express my complaint and refund about the washing machine, which I bought last Friday, March 15, 2024. I choose the top brand Bosh, with smart features. Your mechanic installed this appliance this Monday. The following day I started washing our laundry. Instead of clean T-shirts, my kitchen was full of water because the washing machine leaked. Moreover, this water occurred and affected my neighbour’s wall.
Therefore, I propose to transfer my money back immediately to my bank account. Details of my account: name: Nikoleta Lukacova, account number: 5452655, short code: 5426. In addition, you can send back your employee to pick up this product, which is broken.
Your installer can come to pick up this item during the weekdays because I am working from home. However, the best day for me is Friday, between 10 am to 2 pm. Please, let me know, which day he can arrange this session as soon as possible.
Thank you in advance for a full refund and immediate action in this matter.
Yours faithfully,
Nikoleta Sakova
