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Letter

Band 6+: Write an email to the website support department in about 150 -200 words. your emails should do the following things: - What you purchased and when -exactly how it is different from the website description -how you want the company to fix this issue.

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Dear Amazon Customer Service,

The purpose of my writing is to express my dissatisfaction with the recently purchased ‘Eco-Friendly water bottle’ from your website on June 10, 2025. When I unboxed it,I noticed a discrepancy with the product which I would like to address.

Primarily, As per the description, water bottles is made up of sustainable material. However, the bottle I received I made up of different plastic.Which cannot be recycled. Moreover, the lid of the bottle does not seal properly. As a result; it leaks and does not justify the claim of environment sustainability.

To Rectify this issue, I would truly appreciate it if you could send me the product as per the description on your website. Additionally, I refund will also be acceptable. As these steps would ensure my trust in your brand and represent your commitment toward your customer service.

Thank you for considering my request, One-liner communication from your end would be highly appreciated.

Regards,

James Wood

Word Count: 161

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
C1 - Intricate
Strive to incorporate even richer and more precise language.

Grammar Mistakes: N/A

Vocabulary Repetition:

would: 4

Try using synonyms for the above words

Task Response

The email addresses all parts of the task. Minor improvements could be made to the clarity and conciseness of the explanation of the problem.

Coherence & Cohesion

The email is mostly coherent, but some sentences could be restructured for better flow. The grammar errors affect the overall cohesion.

Lexical Resource

6.5

The vocabulary is adequate, but more sophisticated word choices could enhance the overall impression. Some minor lexical errors are present.

Grammatical Range & Accuracy

4.5

There are several grammatical errors that detract from the overall quality. Improving grammatical accuracy will significantly improve the score.

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Task Response

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Lexical Resource

Grammatical Range & Accuracy

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