Dear Sir or Madam,
I am writing to you to express my extreme dissatisfaction in regards to my recent purchase from your website. About a week ago I bought a pair of baggy jeans from your newest collection, planning to give them as a present to my niece for her birthday, however, when I finally got my delivery, I realised that clothes were in an inappropriate condition.
First and foremost, the coverage of my package was severely damaged, and moreover, I am inclined to think that someone from your delivery service tried to wear the jeans, apparently because of this fact the material was pricked in several areas. And, last but not least, additional buttons for this jeans were absent in the delivery, even though they were in a basket on your website during purchasing.
I would be grateful if you could replace my order before the 10th of July, so I would not disappoint my niece. Thank you for your understanding and assistance.
Yours faithfully,
Anton Kononenko
