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Letter

Band 7+: WRITING TASK 1 You should spend about 20 minutes on this task. You have bought some clothing online and are not satisfied with your purchase. Write a letter to the company that you bought the clothing from. In your email give details of the purchase describe the problem explain why you need a replacement urgently Write at least 150 words. You do NOT need to write any addresses. Begin your letter as follows: Dear Sir or Madam,

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Note: Both the topic and the answer were created by one of our users.

Dear Sir or Madam,

I hope this letter finds you well.

I have recently purchased a dress from your store online and received my package this morning. However, when opening the box I noticed the dress had come in the incorrect colour.

I am writing this email with regard to an order I placed online on Monday, 3rd June 2024, with order number 4753837. The item I ordered is a Floral Printed Sleeveless Maxi Dress in the colour off-white, with the item code GHK25596313.

Unfortunately, upon receiving the dress, I noticed several issues the dress did not meet the product description. The issues are, that it is not the same colour I have ordered and the size is wrong, I ordered a small size and I got a large one.

As I am scheduled to fly out of the country in just three days, I urgently request that I receive a replacement dress that meets the product description. This dress is very important to me as I need it for a wedding in which I am the maid of honour. The bride specifically asked me to buy this dress in the colour off-white.

I kindly request your prompt assistance in resolving this matter.

Kind regards,

Sabina

Word Count: 206

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Overall Band Score

7

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

dress: 8

ordered: 3

colour: 3

Try using synonyms for the above words

Task Response

7.5

The letter fully addresses the task, providing all the required details of the purchase, describing the problem, and explaining the urgency of the situation. However, the language used is not overly complex, and some sentences could be more concise.

Coherence & Cohesion

7

The letter is well-structured and easy to follow, with each paragraph logically connected to the previous one. However, some transitions between sentences could be smoother, and the use of cohesive devices could be more varied.

Lexical Resource

6

The vocabulary is adequate, but not overly sophisticated. There is some repetition of words and phrases, and more precise and nuanced language could be used to describe the issues with the dress.

Grammatical Range & Accuracy

7

The grammar is generally accurate, with only minor errors. However, there is a lack of variety in sentence structures, and some sentences could be more concise and effective.

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