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Letter

Band 5+: You and your family have just come back from a holiday staying in a rented apartment overlooking the sea. The apartment was very unsatisfactory. Write a letter of complaint to the manager of the agency from which you rented the apartment. In your letter, – give details of the things that were unsatisfactory – explain the reactions of the members of your family – ask the manager what he/she is going to do about the situation

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Note: Both the topic and the answer were created by one of our users.

Dear Sir,

I am writing to express my deep disappointment about the apartment that I rented through your agency which has deeply affected our holiday.

As we reached into apartment, it was not cleaned before our arrival as I requested before renting the apartment from you. Also, restroom was in extremely worse condition with unbreathable smell. Not only water was unavailable in the morning but also mattresses were not thoroughly cleaned as they were dusty and stained. The house lacked a functional air condition which added further insult to the injury.

Upon noticing all these issues, my wife and kids got disappointed. Due to non-functional air condition, my kids were sweating and became ill next day. My wife was taken aback due to worse condition of the apartment and started to vomit as she dust-allergic.

I request you to taken action against the staff and update me on this situation to ensure that nobody else face this situation in future.

I look forward to a positive response from you.

Yours sincerely,

Saqib Shoukat

Word Count: 173

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Overall Band Score

5

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:

apartment: 4

condition: 4

Try using synonyms for the above words

Task Response

6

The letter effectively addresses all aspects of the task, providing details of the unsatisfactory apartment, the family's reaction, and a request for action. The letter is clear and concise.

Coherence & Cohesion

4.5

The letter is generally well-organized, but some sentences are grammatically incorrect, which affects the flow of the message. The use of paragraphs is appropriate.

Lexical Resource

5.5

The letter uses a good range of vocabulary, but there are some minor errors in word choice and collocations. The language is generally appropriate for the task.

Grammatical Range & Accuracy

4.5

The letter contains several grammatical errors, including incorrect verb tenses, articles, and prepositions. These errors affect the overall clarity and accuracy of the letter.

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