Letter

Band 6+: You are unhappy with a new coffee machine you recently bought online. Write a letter to the company which sold you the coffee machine. In your letter: - explain what is wrong with the coffee machine - say what you have already done to try to resolve the problem - say what you would like the company to do

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Dear Sir/Madam,

I am writing to express my dissatisfaction with a product I recently purchased from your online store.

On March 20,2026 I ordered a wireless keyboard through your website. The product was delivered promptly, However upon using it, I noticed several issues. The buttons quality are extremely poor, with frequent interruptions, and the battery drains within an hour despite being advertised to last upto twelve hours. Additonally, the keyboard occassionally disconnects from my desktop without any reason.

Given these problems, the product does not meet the quality standards described on your website. I am quite disappointed, as I specifically chose your brand based on its reputation.

I would like to request a full refund or a replacement with a properly functioning product at the earliest convenience. Please also advise on the return procedure for the defective item.

I look forward to prompt response and a satisfactory resolution to this matter.

Your Faithfully

Medhavi Wadhwa

Word Count: 155

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Overall Band Score

6.5

(+/- 0.5)

Vocabulary Complexity:
C1 - Intricate
Strive to incorporate even richer and more precise language.

Grammar Mistakes: N/A

Vocabulary Repetition:

product: 4

Try using synonyms for the above words

Task Response

The letter effectively addresses all aspects of the task, providing clear details about the product, the issues encountered, and the desired resolution. The tone is appropriate and the request is clearly articulated.

Coherence & Cohesion

The letter is well-organized and the message is easy to follow. The paragraphing is logical, and the progression of ideas is clear. To further enhance coherence, consider using a wider range of cohesive devices to link ideas within and between paragraphs more smoothly. For example, you could add transition words or phrases to emphasize the relationships between the problems with the keyboard and your desired resolution.

Lexical Resource

The letter demonstrates a good range of vocabulary, appropriate for the task. Words like 'dissatisfaction,' 'promptly,' 'interruptions,' and 'defective' are well-chosen. To further improve, consider incorporating more precise or nuanced vocabulary related to product quality and customer service. For instance, instead of 'buttons quality are extremely poor,' you could say 'the keys are unresponsive and of substandard quality.'

Grammatical Range & Accuracy

The letter demonstrates a reasonable range of grammatical structures, but there are some errors that affect clarity. Specifically, 'The buttons quality are extremely poor' should be 'The quality of the buttons is extremely poor,' and 'Additonally' should be 'Additionally'. Also, 'upto' should be 'up to'. Correcting these errors and ensuring subject-verb agreement throughout the letter will improve its grammatical accuracy.

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Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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