Letter

Band 5+: You are unhappy with a new coffee machine you recently bought online. Write a letter to the company which sold you the coffee machine. In your letter: - explain what is wrong with the coffee machine - say what you have already done to try to resolve the problem - say what you would like the company to do

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Note: Both the topic and the answer were created by one of our users.

Dear Manager,

I hope this message finds you well. I am writing this email to inform you that I am totally disappointed after purchasing furniture from your online application.

As your company introduced a new application Zepto where we can review any second hand furniture iteams, and can purchase online.

Just before two days, I ordered one sofa and a chair from your application, inside application the images of the chair and sofa was impressive, and looking good quality.

But, when I recieved the iteams, I get totally unhappy with the quality of sofa. It is totally disgusting, because they just colour it and sell. There is many mark on it and it also broken.

I am requesting to you kindly review on my issues and try to take necessary action against it.

And try to replace my sofa with new one, and if possible try to refund my amount.

Thank you.

Word Count: 152

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:

totally: 3

application: 3

Try using synonyms for the above words

Task Response

The letter addresses the task requirements by stating what was bought, when, why the writer is unhappy, and the desired action. However, the details provided could be more specific and elaborate. The tone is generally appropriate, but the language could be more precise and formal for a business letter. To improve, provide more specific details about the furniture (e.g., model number, dimensions), the exact date of purchase, and a clearer explanation of the damage. Also, refine the language to be more professional and avoid overly emotional expressions.

Coherence & Cohesion

The letter's organization is somewhat unclear, particularly in the second paragraph, where the introduction of 'Zepto' feels abrupt and disconnected. To improve coherence, ensure a smoother flow of information by clearly linking each paragraph to the main purpose of the letter, which is to express dissatisfaction with the purchased furniture. Use transitional phrases to connect ideas and guide the reader through your concerns more logically. For example, you could start the second paragraph by directly referencing your purchase and then introducing the application as the platform where you made the purchase.

Lexical Resource

The vocabulary used is basic and lacks the precision needed to effectively convey the writer's dissatisfaction. To enhance lexical resource, incorporate more descriptive words and phrases to articulate the issues with the furniture. For example, instead of saying 'looking good quality,' use terms like 'high-quality appearance' or 'seemed to be in excellent condition.' Instead of 'totally disgusting,' try 'shoddily refurbished' or 'in unacceptable condition.' Expanding your vocabulary will help you express your concerns more convincingly.

Grammatical Range & Accuracy

The letter contains several grammatical errors that affect clarity. For example, 'furniture iteams' should be 'furniture items,' and 'I recieved the iteams' should be 'I received the items.' Additionally, the sentence structure can be improved for better readability. For instance, 'As your company introduced a new application Zepto where we can review any second hand furniture iteams, and can purchase online' is a run-on sentence and should be broken down for clarity. Proofread carefully to correct these errors and ensure grammatical accuracy.

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You have recently taken a flight, but you were not satisfied with the service.Write a letter to the airline. In your letter:Describe your flight and what happenedExplain what you were unhappy aboutAsk the airline to take action

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Coherence & Cohesion

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