Letter

Band 5+: You have recently taken a flight, but you were not satisfied with the service.Write a letter to the airline. In your letter:Describe your flight and what happenedExplain what you were unhappy aboutAsk the airline to take action

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Dear Emirates,

I am writing this letter to inform you about the poor service in Flight EK605.

I took a flight from LA to Karachi, which was really poor in services provided to us. The Air Hostess was not cooperating, We requested her for the baby seat belt but was not been given to us. Moreover, We observed that seats were not clean, There were small insects, and the food was not even hot. The flight was smooth without any turbulence, with a good weather condition through out the journey. However the dissatisfaction with the services made us unhappy. Emirates is the number 1 airline in the world, facing these issues would make us think twice to choose again.I would request the Airline Management to take prompt action. Emirates is known for their customer’s satisfaction and comfort. I look forward to it hearing from you.

Best regards,

Zain Ul Islam

Word Count: 150

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

flight: 3

Try using synonyms for the above words

Task Response

The letter adequately addresses the task by describing the flight, explaining the issues, and requesting action. There are a few minor grammatical errors, but overall the letter is clear and well-organized. To improve, focus on using more specific details to strengthen your points and ensure consistently accurate grammar.

Coherence & Cohesion

The letter is generally coherent, but the organization could be improved. Consider grouping related points together in paragraphs to enhance flow. For example, the issues with the air hostess, seat cleanliness, and food temperature could form a single paragraph detailing the service quality. The letter could benefit from stronger transitions between ideas to improve the overall reading experience.

Lexical Resource

The vocabulary is adequate for the task, but there's room for improvement in terms of variety and precision. For instance, instead of repeatedly using 'poor service,' try more specific terms like 'inattentive service' or 'substandard amenities.' Expanding your range of vocabulary will make your writing more engaging and impactful.

Grammatical Range & Accuracy

The letter contains several grammatical errors that affect clarity. For example, 'was not been given to us' should be 'was not given to us.' Also, 'customer's satisfaction' should be 'customer satisfaction'. Pay close attention to verb tense consistency, subject-verb agreement, and correct article usage. Proofreading carefully before submitting your writing can help catch these errors.

Band 5+: You have recently taken a flight, but you were not satisfied with the service.Write a letter to the airline. In your letter:Describe your flight and what happenedExplain what you were unhappy aboutAsk the airline to take action

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Other Topics:

You booked a service online (for example, a cleaning service, repair service, or appointment), but it was cancelled without informing you. Write a letter to the company. In your letter: Describe the service you booked Explain what happened Ask the company to take action

You recently received a bill for a service that you did not use. Write a letter to the company. In your letter: Explain why you think the bill is incorrect Describe what happened Ask the company to take action

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Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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