Band 5+: You are unhappy with a new mobile phone you recently bought from a local electronics store. Write a letter to the store manager to complain about the phone. You should include details about: - what the problem with the phone is - what you have already done to try to resolve the problem - what action you would like the store to take.

Dear Sir or Madam,

I hope this letter finds you well. I am writing to complain my insatisfaction about your product. First of all, I bought a smartphone in your store last week. It was a new phone and still sealed. The first two couple of day , when I used it at home was no issues. However, yesterday , a problem was happen about the charger. The mobile phone could not received any tension, any signal on the battery’s icon that it shown on charged.Secondly , I already checked with my sister cable but it was the same problem. So I would to ask you if it could rechange or fix my phone as you given us a garranty ticket.

I am looking forward to your answer. You can call me directly with my another number and I will pass by your store as soon as possible .

Best regards .

John