Letter

Band 4+: You are unhappy with a new mobile phone you recently bought from a local electronics store. Write a letter to the store manager to complain about the phone. You should include details about: - what the problem with the phone is - what you have already done to try to resolve the problem - what action you would like the store to take.

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Dear Manager,

I hope are you doing well, unfortunately i have complaint about a Phone which I recentently purchased from your store 2 days before. It was a google pixal 7 pro actually when I started to use it the battery of this phone take to much charge or getting low in high speed as well as some hanging issues in it.I was very dissapointed or unsatisfiesd from your service, Now i want to back my payment or I would like to return this phone in your store tommrow at 10 am. I suggest to you check the quality very carefully where you purchassed your all stuff then take any strict action about it.

I hope you will understand my concern and suggestion .

thankyou,your faithfully

Rimsha

Word Count: 127

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Overall Band Score

4.5

(+/- 0.5)

Vocabulary Complexity:
B1 - Intermediate
Using more sophisticated words could be beneficial.

Grammar Mistakes: N/A

Vocabulary Repetition:

phone: 3

Try using synonyms for the above words

Task Response

The letter addresses all the requirements of the task, describing the defect, explaining the dissatisfaction, and suggesting a course of action. There are some minor grammatical errors and awkward phrasing, but overall the message is clear. To improve, focus on using more precise language and proofreading for grammatical accuracy. The letter falls short of the required 150 words.

Coherence & Cohesion

The letter's organization is somewhat clear, but the flow of ideas could be improved. Consider using more explicit transition words and phrases to connect your points smoothly. For example, you could use phrases like 'In addition to this issue' or 'Therefore' to guide the reader through your letter. Also, ensure each paragraph focuses on a single main idea to enhance clarity.

Lexical Resource

The vocabulary used is basic and lacks precision. To improve, try to incorporate a wider range of vocabulary that is more specific to the context of complaining about a defective product. For instance, instead of 'take to much charge,' you could say 'drains excessively quickly.' Using a thesaurus to find synonyms can help enhance your lexical resource.

Grammatical Range & Accuracy

The letter contains several grammatical errors that impede understanding. Focus on improving sentence structure, verb tense consistency, and correct use of articles and prepositions. For example, 'I hope are you doing well' should be 'I hope you are doing well,' and 'i have complaint' should be 'I have a complaint.' Proofreading carefully and using grammar checking tools can help identify and correct these errors.

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