Band 9: You are unhappy with a product you recently bought online. Write a letter to the customer service department of the online store. You should include details about: - what product you purchased and when - what the problem is with the product - what action you would like them to take. (User-Written IELTS Writing Task 1 Sample)

Dear Customer Service Team,

I am writing to express my dissatisfaction with a product I recently purchased from your online store. On 10 February 2026, I ordered a pair of wireless headphones (Order No. 45821), which were delivered to me on 15 February.

Unfortunately, I am not satisfied with the product. Although the description on your website stated that the headphones provide high-quality sound and up to 20 hours of battery life, I found this information to be misleading. The sound quality is rather poor, with noticeable distortion at higher volumes. In addition, the battery lasts no more than five hours, which is far below the advertised duration. I have also experienced occasional connectivity issues, as the headphones randomly disconnect from my phone.

As a regular customer of your store, I did not expect such a disappointing experience. Therefore, I would like to request a full refund. I am willing to return the product in its original packaging if necessary. Please inform me about the return procedure at your earliest convenience.

I look forward to your prompt response.

Yours faithfully,

Ayanat Zh

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Band 9: You are unhappy with a product you recently bought online. Write a letter to the customer service department of the online store. You should include details about: - what product you purchased and when - what the problem is with the product - what action you would like them to take.

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Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

Answers On The Same Topic:

You are unhappy with a product you recently bought online. Write a letter to the customer service department of the online store. You should include details about: – what product you purchased and when – what the problem is with the product – what action you would like them to take.

You are unhappy with a product you recently bought online. Write a letter to the customer service department of the online store. You should include details about: – what product you purchased and when – what the problem is with the product – what action you would like them to take.

You are unhappy with a product you recently bought online. Write a letter to the customer service department of the online store. You should include details about: – what product you purchased and when – what the problem is with the product – what action you would like them to take.

You are unhappy with a product you recently bought online. Write a letter to the customer service department of the online store. You should include details about: – what product you purchased and when – what the problem is with the product – what action you would like them to take.

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Check Your Answer On This Topic?

Generate A Band-9 Sample Answer?

Overall Band Score

Task Response

Coherence & Cohesion

Lexical Resource

Grammatical Range & Accuracy

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