🔥 Today Only: Save 30% on Premium — Offer Ends Soon! - Upgrade Now!
Letter

Band 9: You are unhappy with a product/service you recently purchased from a local business. Write a letter to the manager of the business to complain about the issues. You should include: - Details about the product/service and when you purchased it - Explain the specific problem you encountered - Suggest what you would like the business to do to resolve the issue

Skyrocket your IELTS band score by 1-2 points in under a month with our premium plan!
Check it out
Note: Both the topic and the answer were created by one of our users.

Dear Manager,

I am writing to express my dissatisfaction with the service I received from your company on 10 December 2025.

I ordered a home internet installation from your company because you advertised a speed of 50 Mbps. The technician arrived on time and completed the installation quickly, which I appreciated. However, after using the service for several days, I noticed serious problems.

The main issue is that the internet speed is much lower than promised. Instead of 50 Mbps, the speed is only around 18 Mbps, even during off-peak hours. This makes it difficult for me to study online, attend video lessons, and complete my homework properly. I contacted customer support, but the response was slow and the problem was not resolved.

I expect your company to investigate this issue as soon as possible. I would like either the promised internet speed to be provided or a reduction in the monthly fee until the problem is fixed. If this is not possible, I would appreciate the option to cancel the service without any extra charges.

I hope you will take my complaint seriously and respond promptly. I look forward to your reply.

Yours faithfully,

Madina Asrorkhudjaeva

Word Count: 197

Check Your Answer On This Topic?

Check My Answer

Generate A Band-9 Sample Answer?

Generate A Sample

Overall Band Score

9
(+/- 0.5)
Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.
Grammar Mistakes: N/A
Vocabulary Repetition:
speed: 4
service: 3
company: 3
internet: 3
Try using synonyms for the above words

Task Response

9
The letter effectively addresses all aspects of the task, providing clear details about the unsatisfactory service, the issues encountered, and the desired resolution. The tone is appropriate and professional, and the letter is well-organized and easy to understand.

Coherence & Cohesion

9
The letter presents a clear and logical flow of information, making it easy to follow the writer's complaint and expectations. Paragraphing is well-managed, contributing to the overall coherence of the letter.

Lexical Resource

8
The letter demonstrates a wide range of vocabulary used accurately and appropriately. The language is natural and sophisticated, effectively conveying the writer's dissatisfaction and desired resolution. Pay attention to vocabulary repetition to improve the overall score.

Grammatical Range & Accuracy

9
The letter exhibits a wide range of grammatical structures with full flexibility and control. Punctuation and grammar are used appropriately throughout, ensuring clarity and precision in the message.

Answers On The Same Topic:

You are unhappy with a product/service you recently purchased from a local business. Write a letter to the manager of the business to complain about the issues. You should include: – Details about the product/service and when you purchased it – Explain the specific problem you encountered – Suggest what you would like the business to do to resolve the issue

I visited a local restaurant that is currently going viral yesterday, April 2, 2026. Upon my arrival, I saw a large crowd of people queuing to buy food at the restaurant. The queue lasted for an hour before it was finally my turn. During my time at the restaurant, I received unpleasant service, where the […]

Band 5+

You are unhappy with a product/service you recently purchased from a local business. Write a letter to the manager of the business to complain about the issues. You should include: – Details about the product/service and when you purchased it – Explain the specific problem you encountered – Suggest what you would like the business to do to resolve the issue

Dear Sir and Madam, I am writing to complain about poor service that I received from your company. I ordered a dress from your online shop, it came to very late, and the status informed it will be arrived on last Satardey but I received it on this Wennesday. Unfortunately, I was dissatisfied with your […]

Band 5+

You are unhappy with a product/service you recently purchased from a local business. Write a letter to the manager of the business to complain about the issues. You should include: – Details about the product/service and when you purchased it – Explain the specific problem you encountered – Suggest what you would like the business to do to resolve the issue

Dear Sir or Madam, I hope you are doing well. I am writing to express my disappointment regarding a service that I received from your company. My washing machine is not working properly and it is under warranty, therefore I called the customer services to come and fix it. At first it was very hard […]

Band 6+

You are unhappy with a product/service you recently purchased from a local business. Write a letter to the manager of the business to complain about the issues. You should include: – Details about the product/service and when you purchased it – Explain the specific problem you encountered – Suggest what you would like the business to do to resolve the issue

Dear Manager, I am writing to express my dissatisfaction with a product I purchased from your store last week. On 10 November 2025, I bought a portable Bluetooth speaker from your electronics section. I chose this product because it was advertised as having high sound quality and long battery life, which I needed for both […]

Band 9
See All

Other Topics:

An online magazine has published an article asking which men and women in the public eye are suitable role models for young people. Write a letter to the magazine recommending a celebrity you consider to be a good role model and why.

To the online magazine I read your article offering which celebrities can serve as a role model for adolescents. I would like to exemplify the globally successful singer-songwriter Taylor Swift as a positive example for young people. Taylor Swift has started her career in her teens and she released her debut album named ‘Tim McGraw’ […]

Band 7+

You are applying for a scholarship offered by a local business that supports students in your field. Write a letter to the scholarship committee. Include details about: your background; why you need the scholarship and how it will help you; your goals and how the scholarship will contribute to your future.

Dear Sir or Madam, I amwriting to apply for scholership offered by your organization to support students in my field of study . I currentely studing business admanistration at a local university , and i believed that this scholership would provide valuable support for my academic and professional development . Firstly , i would like […]

Band 4+

Your company is planning to open a new branch in another country, and you would like to be considered for a transfer there. Write a letter to your HR manager expressing your interest. Include: why you want the transfer, your relevant skills and experience, how you would help the new branch succeed.

Dear HR Manager, Good Day. I came to know that our company is expanding and is planning to open a new branch in Vancouver, British Columbia, Canada. This is a very good news for our establishment and it shows that overall performance of the businessis significantly good. I want to show my interest of getting […]

Band 6+

You have been invited to a friend's wedding but need to arrange travel and accommodation. Write a letter to the wedding couple to make arrangements for your attendance. Include details about: your travel dates and how you plan to get there; your accommodation preferences (e.g., hotel or staying with them) and any special needs; how you can help with the wedding preparations or celebrations during your stay.

Dear Sarah and Mark, Thank you so much for inviting me to your wedding. I was absolutely delighted to receive the invitation, and I can honestly say that I would not miss this special day for anything. As for my travel arrangements, I plan to fly into Manchester on the morning of Friday, 14th June, […]

Band 9

You saw an advertisement for a volunteer position at a local community center that helps elderly people with technology. Write a letter to the center coordinator applying for the role. You should include details about: - why you want to volunteer for this specific organization - what skills or experience you have that would be helpful - your availability during the week.

Dear sir I am writting a apply for volunteer position at your community center to teach basic computer skills to eilderly residents. I am very interested in this oppertunity because im enjoying to teach basic skills to elder people and i believe that computer skill can make their life easier. i have a good knowlege […]

Band 4+

You should spend about 20 minutes on this task. An English-speaking friend wants to spend a two-week holiday in your region and has written asking for information and advice. Write a letter to your friend. In your letter offer to find somewhere for your friend to stay give advice about what to do and see in your area give information about what clothes to bring You should write at least 150 words. You do NOT need to write any addresses. Begin your letter as follows: Dear Maria,

Dear Maria, Hope you are doing well. I am very glad to hear that you are coming in my region. I know it will difficult for you to come in new area, where everything is unknown for you. But be relaxed, I am going to guide you everything. For stay, here is an riverside building […]

Band 5+
See All
We have detected unusual activity on your device.
Please verify your identity to continue.
Note: This verification step won't sign you in. If you have a premium account, please log in to access the service as usual.
Google/Gmail Verification
Or verify using Email/Code
We've sent a verification code to:
youremail@gmail.com (Not your email?)
Enter it below to complete the verification process.
Ensure your email address is correct, your inbox is not full, and you check your spam folder. If no email arrives, consider using an alternative email.
You will need a Premium plan to perform your action!
Note: If you already have a premium account, please log in to access our services as usual.

Plans & Pricing

Our mission is to make quality education accessible for everyone.
However, to keep our hardworking team running and this service alive, we genuinely need your support!
By opting for a premium plan, not only do you sustain us in achieving the mission, but you also unlock advanced features to enrich your learning experience.

Free

For learners who aren't pressed for time
What's included on Free
100+ Cambridge IELTS Tests
Instant IELTS Writing Task 1 & 2 Evaluation (2 times/month)
Instant IELTS Speaking Part 1, 2, & 3 Evaluation (2 times/month)
Instant IELTS Writing Task 1 & 2 Essay Generator (2 times/month)
500+ Dictation & Shadowing Exercises
100+ Pronunciation Exercises
Flashcards
Other Advanced Tools

Premium

For those serious about advancing their English proficiency, and for IELTS candidates aspiring to boost their band score by 1-2 points (especially in writing & speaking) in just 30 days or less
What's included on Premium
Save Your IELTS Test Progress & Analyze Mistakes By Question Type
Save Your Own Flashcard Sets & Use Them On Any Device
Unlock All Courses, IELTS Tests, Section & Part Practice
Unlimited AI Conversations
Unlimited AI Writing Enhancement Exercises
Unlimited IELTS Writing Task 1 & 2 Evaluation
Unlimited IELTS Speaking Part 1, 2, & 3 Evaluation
Checked Answers Will Not Be Published
Unlimited IELTS Writing Task 1 & 2 Essay Generator
Unlimited IELTS Speaking Part 1, 2, & 3 Sample Generator
Unlimited Usage Of Advanced Tools & AI Features
Priority Support within 24h (12-month plan only)
Click Here To Explore All Tools →
Limited Time Offer
30% OFF!
Ends in a few hours
Select a plan:
One-Time Payment Excellent Reviews Trusted by 1M+ Learners Unlimited Usage
$16.99 $11.97 for 1 month (only ¢40/day)
$50.99 $25.97 for 3 months (only ¢29/day) $8.66/mo
$101.99 $44.97 for 6 months (only ¢25/day) $7.50/mo
$204.99 $61.97 for 12 months (only ¢17/day) $5.16/mo Priority support!
Get 12 Months — Best Value →
Due to the nature of our service and the provided free trials, payments are non-refundable.