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Letter

Band 6+: You are unhappy with a product/service you recently purchased from a local business. Write a letter to the manager of the business to complain about the issues. You should include: - Details about the product/service and when you purchased it - Explain the specific problem you encountered - Suggest what you would like the business to do to resolve the issue

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Note: Both the topic and the answer were created by one of our users.

Dear Sir or Madam,

I hope you are doing well. I am writing to express my disappointment regarding a service that I received from your company. My washing machine is not working properly and it is under warranty, therefore I called the customer services to come and fix it.

At first it was very hard to reach out to someone in customer services, then they gave me an appointment after 2 days, but they didn’t come and came yesterday instead. However, the maintenance man was very though, I surprised that the washing machine has the same issue and is not working properly. This situation has caused me inconvenience.

I would appreciate it if you could ask the maintenance service to come again and make sure the washing machine is working well before leaving.

Thank you for your time and assistance.

Sincerely,

Word Count: 141

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Overall Band Score

6
(+/- 0.5)
Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.
Grammar Mistakes: N/A
Vocabulary Repetition:
washing: 3
machine: 3
working: 3
Try using synonyms for the above words

Task Response

7
The letter addresses the task requirements by detailing the service received, explaining the problem and its impact, and suggesting a resolution. However, there are some areas for improvement. The letter could benefit from more specific details about the washing machine issue and the inconvenience caused. Additionally, the tone could be more assertive in expressing dissatisfaction and outlining the desired resolution. The letter falls short of the required 150 words.

Coherence & Cohesion

6
The letter is generally coherent, but the flow could be improved with better transitions between ideas. For example, the shift from the initial difficulty in contacting customer service to the eventual appointment could be smoother. Consider using transition words or phrases to link these ideas more explicitly. Additionally, paragraphing could be used more effectively to separate distinct points, such as the initial problem, the failed service, and the desired resolution.

Lexical Resource

6
The vocabulary used is adequate for the task, but it could be enhanced with more precise and varied word choices. For instance, instead of saying the maintenance man was 'very though,' a more appropriate phrase would be 'thorough' or 'ineffective'. Expanding your range of vocabulary would make the letter more impactful. Also, avoid using the word 'though' as it is not appropriate in this context.

Grammatical Range & Accuracy

5
The letter contains grammatical errors that affect clarity. For example, 'I surprised that the washing machine has the same issue' is grammatically incorrect. It should be 'I am surprised that the washing machine still has the same issue'. Pay closer attention to verb tense consistency and sentence structure. Proofreading carefully before submitting your writing can help catch these errors.

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