Letter

Band 8+: You are unhappy with the internet service provided by your current company. Write a letter to the customer service department of another internet provider. - Explain why you are dissatisfied with your current provider. - Ask about the different internet packages they offer. - Enquire about any discounts or promotions available for new customers.

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I am writing to express my dissatisfaction with the internet service I recently purchased from your company .

The Problems

Since the installation last Monday, the connection has been extremely unstable. Although I paid for the “Ultra-Fast” plan, my download speeds rarely exceed 5 Mbps, which is significantly lower than the 100 Mbps promised in my contract. Furthermore, the router frequently restarts on its own, disrupting my work meetings.

Proposed Solution

I have already tried calling your technical support twice, but the issue remains unresolved. I would appreciate it if you could send a technician to inspect my hardware within the next 48 hours.

Closing

If the service cannot be brought up to the agreed standard, I would like to request a full refund for this month and the cancellation of my contract without any penalties

Mr.Danial.

Word Count: 137

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Overall Band Score

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:
No noticeable repetition! Great job!

Task Response

The letter appropriately addresses all requirements of the task, clearly explaining the dissatisfaction, actions taken, and desired resolution. The content is relevant and sufficiently detailed. To further enhance the response, consider adding specific details about the impact of the slow internet speed on your daily activities or work, and perhaps mention the names of the technical support staff you spoke with to show you have taken action. The letter falls short of the required 150 words.

Coherence & Cohesion

The letter is well-organized and easy to follow. The use of headings like 'The Problems' and 'Proposed Solution' enhances clarity. The progression of ideas is logical, making the letter coherent. To further improve, consider adding transitional phrases to smoothly connect ideas within paragraphs.

Lexical Resource

The vocabulary used is appropriate and effectively conveys the message. Terms like 'unstable,' 'significantly lower,' and 'disrupting' are well-chosen. To enhance lexical resource, try incorporating more varied and sophisticated vocabulary related to technical issues and customer service interactions.

Grammatical Range & Accuracy

The letter demonstrates a strong command of grammar with accurate sentence structures and punctuation. The range of structures used is appropriate for the task. The letter is grammatically sound.

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Band 8+

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