Band 7+: You booked a hotel room but had to cancel at the last minute due to unforeseen circumstances. Write a letter to the hotel manager apologizing for the late cancellation. You should include details about: - Your booking details (dates, room type, booking reference) - The reason for the last-minute cancellation - What you would like the hotel to do regarding any deposit or booking fee

Dear Sir or Madame! I have a reservation at your hotel. My room supposed to be with two bedrooms for a family of four. The accomodation has a big bath and a jacuzzi as well. The check-in is on the first of July. The leaving date is the eighth of the same month.

Unfortunately, we have to cancel the booking. Everything was going OK. We were already at the airport, arrived on time. However, due to inattentiveness and negligence, we forgot our childrens’ papers. Without them, obviously, it is impossible to enter the country.

I know it is unfair to ask for a refund, but still I will really apreciate it. If possible, instead of a refund, we would like to reschedule our reservation for 3 months later. The next time we will inform you as soon as possible. Thank you, we will treat each of your decisions with respect.

Nina!