Dear Sir or Madam,
I am writing this letter to complain about a washing machine which I have purchased from your company since January 21st 2024.
I bought the Elextrolux one with serial number E012401. It was until middle of June 2024, it did not work well. In fact, I called the technical service technician from your maintenance department to replace the new door garket but it had run for around two weeks then the fault occurred again.
After that, I made a decision to call your staff again but no one has responsed so far. It had lasted about 5 days and caused many obstacles for my family.
With this letter, I suggest that you should exchange the new washing machine instead of fixing again because this error was not generated by user and this device is still under one-year guarantee duration as you company policy.
I hope you will address my concerm as soon as possible.
Yours faithfully,
Vo Thai Toan.
