Letter

Band 7+: You bought a microwave but when you got home, you discovered it didn't work. You have called customer service but the matter has not been dealt with yet. Write a letter to the company and in your letter; • introduce yourself • explain the problem • state what action you would like from the company

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Dear Manager. My name is Nasim. I am writing to express my frustration and dissatisfaction with the customer service.Unfortunately, when I brought it home and tried to use it for the first time, I discovered that it did not work at all.

I immediately called your customer service department to report the problem, but it has been several days, and the issue has not been resolved yet. I was told that someone would contact me to arrange a replacement or repair, but I have received no further information.

I would appreciate it if you could look into this matter urgently. I would prefer to either receive a fully functional replacement microwave or get a full refund.

I look forward to your prompt response.

Yours faithfully,

Nasim

Jaylovov

Word Count: 127

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Overall Band Score

7.5

(+/- 0.5)

Vocabulary Complexity:
B2 - Upper Intermediate
Opt for even more advanced words when appropriate.

Grammar Mistakes: N/A

Vocabulary Repetition:

would: 3

Try using synonyms for the above words

Task Response

The letter appropriately addresses all requirements of the task. The purpose of the letter is clear, the problem is well-explained, and the desired action is stated. The tone is suitable for a formal letter of complaint. To improve, consider adding specific details such as the model number and purchase date of the microwave to strengthen the explanation. The letter falls short of the required 150 words.

Coherence & Cohesion

The letter is well-organized and easy to follow. The paragraphs are logically structured, and the transitions between ideas are smooth. The use of cohesive devices is effective, contributing to the overall clarity of the message. Minor improvements could be made to further enhance the flow, but overall, the coherence and cohesion are strong.

Lexical Resource

The letter demonstrates a good range of vocabulary, and the word choices are generally appropriate. The language used is suitable for the context and conveys the writer's message effectively. While the vocabulary is strong, there is room to incorporate more sophisticated or nuanced language to elevate the lexical resource further.

Grammatical Range & Accuracy

The letter exhibits a high level of grammatical accuracy, with only minor errors. A variety of sentence structures are used effectively, demonstrating a strong command of grammar. The punctuation is accurate and contributes to the clarity of the message. Overall, the grammatical range and accuracy are excellent.

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You recently went to see a good play at a theatre, but you did not enjoy it because of some problems in the theatre. Write a letter to the manager of the theatre. In your letter: say which play you saw and when describe the problems you experienced in the theatre suggest what the manager should do

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