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Letter

Band 6+: You bought a microwave but when you got home, you discovered it didn't work. You have called customer service but the matter has not been dealt with yet. Write a letter to the company and in your letter; • introduce yourself • explain the problem • state what action you would like from the company

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Dear Sir or Madam,

I am writing this letter to you in order to explain my dissatisfaction regarding the product I purchased from your store on 12.06.2025.

I am a customer who bought a microwave oven from your store yesterday . When I bought this appliance, my dream were big. Because I am going to give the microwave my mother, her birthday is coming soon.

I regret to inform you that I purchased a microwave as a gift. However, when I came home and tried to use it, it did not work. As a result, I could not give the gift to my mom. Furthermore, I feel very upset and disappointed.

I would like to request a refund my money or exchange for a new microwave.

Please confirm receipt of my complaint and inform me of the next steps. You can reach me out 50 099 12 19 for further discussion.

Thank you for your prompt attention to this matter.

I look forward to your response

Best regards,

Dilshoda

Word Count: 169

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Overall Band Score

6.5

(+/- 0.5)

Vocabulary Complexity:
A2 - Upper Beginner
Consider using more varied and advanced words.

Grammar Mistakes: N/A

Vocabulary Repetition:

microwave: 3

Try using synonyms for the above words

Task Response

The letter adequately addresses all parts of the task. Minor improvements in clarity and structure would enhance the response.

Coherence & Cohesion

The letter's message is mostly clear. Improving the flow and logical sequencing of ideas would strengthen coherence.

Lexical Resource

6.5

The vocabulary used is appropriate, but a wider range and more precise word choices would enhance the letter's sophistication.

Grammatical Range & Accuracy

5.5

While the grammar is mostly correct, some errors affect the overall clarity and fluency. Improving grammatical accuracy will significantly enhance the score.

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